Cintrex AV
  • About
    • Company Overview
    • Formats for Today's Technologies
    • Contact Info
    • Online Store
    • Our Terms of Service
  • Media Conversion
    • Conversion Process
    • Movie Film Transfer
    • Video Tape Transfer
    • Digitize Broadcast Tapes
    • Digital-to-Digital
    • Slides, Photos & Negatives
    • Audio Conversion
    • Duplication Services
  • Storage Services
    • Intro
    • List of Archive Options
    • Archive to Blu-ray Disc
    • Archive to LTO Tape
    • Archive to the Cloud
    • Physical to Digital
    • Digital Downsizing
    • Backup for Mobile Devices
    • Backup for Cloud Collections
    • LightJar Cloud Storage
  • Support
    • How To Place An Order
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    • File Size Chart
    • FAQs
  • Wholesale
    • Welcome Resellers
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Terms of Service


Purpose of Document:

Provide understanding on mutual expectations in the operation and services delivery by Cintrex AV to customers purchasing Cintrex service products.  

Summary:

Cintrex will provide the following services to its customers:

  1. Secure website for Resellers as a repository for all the necessary information and guides to support the Resellers
  2. Quality media conversion transfer services
  3. Confidentiality – all Customer content is protected and not shared or distributed
  4. Timely response to all inquiries
  5. Timely response to problems and concerns brought up by Customers and Resellers; Cintrex assumes up front that it is at fault when problems happen and works to correct the problems to the Resellers’ and Customers’ benefit

  6. Professionalism from Cintrex staff in all areas when working with Resellers

  7. Timely shipment of product to meet commitment to Resellers and due dates for Customers.   Our commitment for average order turnaround is 2 weeks, from the day we receive the Reseller’s order to when it is returned to the Reseller’s shop.

  8. Timely and correct invoicing for work performed

  9. Appropriate labeling of product and packages as asked for by Customers and Resellers

 

Customers’ Responsibilities:

The Customer commits to the following:
  1. Complete Order Paperwork for better communication of expectations and understanding; and acceptance of the Limitation of Liability by Customers

  2. Arrangement of shipment of Customer orders to Cintrex

  3. Timely payment to Cintrex for delivered service products
  4. Communications with Cintrex as needed to correct any problems or concerns in final delivered service product.

Paperwork:

The order placed upon Cintrex AV and associated paperwork given Cintrex by Customers should be complete as far as Customers' instructions and expectations of Cintrex so that we deliver a quality completed product per customer instruction.   


Packaging:

Customers place order contents (tapes, film, cassettes, photo’s, etc.) in appropriately sized bags and container box, and take excessive care to make sure contents are securely protected from the rigors of common freight carrier shipment. The packages contain (most times) very valuable, one-of-a-kind, irreplaceable items; and Customers should take appropriate precautions to make sure the container box survives shipment to Cintrex.

 

Shipping & Handling: 

After order placement Customers can create their UPS shipping labels for shipment of their package(s) into Cintrex.  Place the label on the package, and then either drop the package off at the nearest UPS store or drop- box, or hand the box over to their UPS driver. Customers also have the option of using their own common carriers and then receiving shipping credits from Cintrex on the final invoice.

Shipping is free on orders with a retail value of $100 or more.  A $10 shipping and handling fee is applied for orders greater than $50 but less than $100; and a $25 shipping and handling fee is applied to order values less than $50.  

 

Order Receipt and Processing:

Upon receipt into Cintrex, the Customers' order form and associated contents are catalogued and tracked through the Cintrex transfer process. The outside of the container box is marked/labeled with date of arrival into Cintrex, due date back to the Customers, items are barcoded with Customers' names, and our system orders note all special instructions noted on the order form. 

Each service order is worked on by experienced Cintrex technicians.

The order form instructions are followed as written and marked by the Customers.  If questions come up, the Cintrex technician will call the Customers for clarification. Common questions come up over order of transfer (which items get transferred first), title spellings, table of contents format, music selection, how many copies, whether a need exists to combine contents onto fewer disc’s, file formats, and due dates. 

When the order is finished, Cintrex packages together the old contents and media, the new media with the transferred contents, a Cintrex invoice and a packing slip listing container’s content. The box is shipped via UPS, and shipped in time to meet the requested due date. Shipping is always via UPS ground, unless the order is a rush order, and then extra shipping charges will be applied as necessary to meet due dates. 

Each shipping package has a tracking number, and Cintrex is able to provide order status and shipping status as requested by Customers.  Customers are emailed the UPS tracking number upon return shipment. 

Typical turn-around time is 2 weeks within Cintrex from receipt of order to return of an order.  Customers can make arrangements with Cintrex for shorter intervals as necessary. Rush orders may cost more for additional labor to meet necessary due dates. 

Upon receipt of finished service products, Cintrex asks the Customers to perform a final inventory check and review of the transferred contents, making sure the product meets expectations. Again, if something is wrong Cintrex will work with the Customers to make it right as soon as possible, and satisfy our Customers. 

 

Payment Terms:

Payment is due after creation of a Cintrex invoice. Cintrex does not request money from Customers until an order is completed. Typical terms are credit card payment with your AMEX, Discover, Visa, MasterCard, or your corporate check for payment. Please call Cintrex if alternative terms are desired.  

 

Warranty:

Cintrex warrants that the work done for Customers meets the specifications asked for on the order form or instructions provided by the Customers.  If the work is not done to the satisfaction of the Customer and does not meet the specifications on the order form, Cintrex will correct its work at no cost to the Customers. The transfer services product has a 90 day warranty.

 

90 Day Backup Protection:

Cintrex AV backs up all completed orders for 90 days in its onsite local storage network.  This backup is available for future editing, loss replacement, or extra copies of finished orders.

 

Limitation of Liability:

Cintrex does not lose or damage Resellers orders; however, there is a limitation of liability statement on our order forms that protects both Cintrex and the Resellers; it is important that customer acknowledges this statement with their signature; the statement reads: “When submitting film or other material, customer acknowledges and agrees that liability for any loss or damage to film or other materials during the processing service will be limited to the replacement cost of a non- exposed roll of film and/or a blank media of similar size. Except for such replacement, store shall not be liable for any other loss or damage, direct, consequential, or incidental, arising out of customer’s use of said service. The undersigned hereby warrants that the material being presented for copying is not to his/her knowledge protected by copyright, owned by another, or that if the material is protected, the undersigned has obtained the permission of the copyright owner to make copies of the material”

 

Copyright Limitation:

Cintrex will transfer copyrighted film, video or audio recordings ONLY when one of the following conditions are met:

  • The customer is the actual copyright owner, or
  • The customer has obtained written permission to do so from the copyright owner. Copyrights are granted by the U.S. Library of Congress to the producing or holding company which created the content in question. Copyright is not transferred to the buyer upon purchasing a commercial videotape or cassette or professionally-released movie from a retail store, for example. It is a violation of applicable copyright laws under Title 17 of the U.S. Code as well as the Digital Millennium Copyright Act of 1998 and anti-piracy laws for Cintrex Audio Visual to transfer materials to DVD or CD for you for which we do not own the copyright.

 

CONFIDENTIALITY:

1. Customers’ content is protected and not shared or distributed by Cintrex;

2.  Cintrex takes reasonable precautions to preserve in strict confidence any confidential or proprietary information exchanged with Customers concerning their business.  Such reasonable precautions shall include exercising precautionary measures designed to preserve the secrecy of such information and to prevent its disclosure to third parties, except following prior consent from the customer.

 

Cintrex AV Process for Media Conversion & Transfer:

The transfer steps and processes are very similar for scanning film and video tapes, photo’s, negatives and slides.  Some of the initial ingestion tools may be different at the transfer stations because of the differing nature of specific media access, but once the digitized content is placed on the network, then the processes involve the same computer tools and data appliances, the same new access media and storage options, and the same business processes.  The common steps in the process are:

 

  • Receipt of order and cataloging physical contents, including inspection of customer supplied contents for damage, and noting areas in need of repair
  • Cleaning, repairing, and prepping the physical media as needed to ensure smooth transfer and conversion
  • Assigning a sequence and order of transfer, so as to complete the job in as quick a professional manner as possible.  Having a plan upfront saves time later on.
  • Playing and ingesting the captured content, using proper projectors and players (representative of the right era and technology) and collection points to capture the content, digitize and encode the content.
  • Placing captured content on our computer and storage network
  • Editing the Content, preparing content for Transfer, transcoding or creating correct file types to match requested output
  • Selection of proper new media, and transfer of captured, converted digital content to new media
  • Presentation and Packaging
  • Quality Control Inspection prior to shipment
  • Interim storage up to 90 days of customer content
  • Business Systems for order status, packing, tracking, updates, invoicing

Company Overview

  • Company Overview
  • Contact Us
  • Frequently Asked Questions

Specialized Markets

  • Wholesale Services
  • Reseller Log-In

Products & Services

  • High Definition Film Transfer
  • Consumer Video Tape Transfer
  • Professional Video Tape Transfer
  • Slides, Photos & Negatives
  • Audio Transfers
  • LTO Tape Services
  • Digital-2-Digital Transfers
  • Duplication Services

Contact Information

  • Toll Free: 800-325-9541
  • websales@cintrexav.com

  • 101 Weldon Parkway
  • Maryland Heights, Missouri 63043

  • Hours:
  • M-F 8:00AM to 4:30PM CST
BBB Accredited Busines

Copyright 2020 by Cintrex AV